As from May 2025, all appointment requests, Monday to Friday during opening times are to come through our website by completing one of our appointment request forms. A clinician will use the information provided to determine the time frame that you need to be seen in and the type of clinician most suitable for your care. If you are unable to complete an online form, please phone us on 01384 484894 and speak to a member of our reception team.
- complete our Get help for any health problem form. We aim to respond to requests within 2 working days.
- use your NHS account (through the NHS website or NHS App)
We book urgent appointments for the same working day and have pre-bookable appointments available. There are a limited number of pre-booked appointments that can be booked up to 2 weeks in advance. If you feel you need a pre-bookable appointment please ask.
There will be a choice of doctors according to who is on duty that day. If you prefer to be seen by a particular doctor, you may be asked to call back on another day. The nurse in our practice also treats patients for a wide range of common conditions.
We offer both face to face and telephone consultations, whichever your preference.
We run a late evening surgery every Monday from 6:30pm to 8:00pm. This is for working people who have difficulty coming during normal working hours.
Appointment with a nurse or healthcare assistant
You can pre-book appointments with the practice nurse or healthcare up to 4 weeks in advance by completing the form below:
We will respond to requests within 2 working days during opening times.
You can also:
- phone us on 01384 484894
- visit the surgery and speak with a receptionist
You can consult the nurse for a number of different problems, including immunisations, travel vaccinations, dressings and wound care, cervical smears, contraception, blood pressure checks, weight monitoring, minor illnesses.
If you are not sure whether your problem can be dealt with by the nurse, please check with a receptionist who will be able to advise you further.
What your pharmacy can help with
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.
Pharmacy First Services
Acne, spots or pimples, Ankle/Foot Pain, Athletes Foot, Back or neck pain, Blisters, Cold sores, Cold symptoms (without cough or fever), Conjunctivitis or sticky eye (adults and children over 2 years), constipation, Corns or calluses on foot, Cough (adult and children over 5 years), Cystitis (women 16-64 years old only), Diarrhoea or tummy bug, Dry, sore or watery eyes (adults and children over 2 years), Earache (adults and children over 2 years), Ear wax or blocked ears (adults and children over 5 years), Eczema or dry skin, Eyelid problems (adults and children over 2 years), Failed contraception (Over 16’s ONLY), Flu symptoms, Hair loss (men), Hayfever, Headache or migraines, Head lice, Heartburn, Hip pain, Indigestion, Infant colic, Insect bites or stings, Itch, Mouth ulcers, Muscle pain, Nappy rash, Piles, Scabies, Scratch or graze, Shoulder pain or stiffness, Sinusitis, Skin rash (adult and children over 1 year), Sleep problems, Sore throat, Sprains and strains, Teething in babies, Threadworm, Oral Thrush , Toothache, Vaginal discharge or itch/vaginal thrush, Warts or verruca’s, Wound care or dressings, Wrist, hand or finger pain.
Pharmacy service
There are pharmacies within Dudley that offer the minor ailment service, this is free advice by a specially trained pharmacist in an extensive range of minor conditions. It also offers patients that do not pay for their prescriptions, where clinically appropriate, over the counter medication free of charge.
There is no need to book an appointment with your pharmacy to access this service. Within Dudley the Minor Ailment Scheme is available to anyone registered with a Dudley GP.
To find a participating pharmacy local to you please visit Pharmacy First Minor Ailments Scheme – Community Pharmacy Dudley.
Information for under 18s
If you are under 18 years old, you do not need to attend an appointment with a parent or guardian. We are happy to see you by yourself, whatever your problem. Everything you say is kept entirely confidential.
Enhanced access
In the Brierley Hill and Amblecote area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 484894 and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the Brierley Hill and Amblecote area and may not be at your registered practice.
- AW Surgeries
- High Oak Surgery
- Three Villages Medical Practice
- Thorns Road Surgery
- Quarry Bank Medical Centre
- Quincy Rise Surgery
- Waterfront Surgery
Difficulties getting an appointment
The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.
If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. The doctor will ring you at an agreed time on the telephone number you have given.
Role of reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.
You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Cancelling or changing an appointment
To cancel your appointment:
- reply CANCEL to your appointment reminder text message
- phone us on 01384 484894 during opening times
- use your NHS account (through the NHS website or NHS App)
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you require a home visit please telephone before 10:30am. You will be required to give the receptionist some indication of the problem.
All requests are passed to a doctor, who may telephone you to discuss the best way of helping you. They decide whether or not a visit is appropriate based on medical need. Please bear in mind that certain examinations, tests, or procedures can only be carried out at the surgery and you may be advised to attend accordingly.
Home visits are normally made between 12:30pm and 4pm.