Urgent appointments
If you cannot wait for the next open surgery or appointment, we will endeavour to arrange for you to see the doctor at the end of surgery. If you require an urgent appointment the receptionist will arrange this for you, however it may not always be with your chosen doctor.
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times by calling the practice on 01384 484894.
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- complete our Get help for any health problem form. We aim to respond to requests within 3 working days.
- phone us on 01384 484894
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or phone. If this time is not convenient, please telephone reception to re-arrange it.
It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for chronic conditions.
Routine Followup Appointments
If you need to book a routine follow up appointment with a particular GP, you can make an appointment up to 4 weeks in advance. Please phone after 10:00am to avoid busy times.
About your appointment
Appointments can be made for the morning and afternoon. They are made at 10 minute intervals, however if you think you may need longer, please inform the receptionist when booking.
Always arrive approximately 10 minutes before your appointment. Late-comers may not be seen until the end of surgery. Always cancel unwanted appointments, someone else might need the time, someday, it could be you.
If your condition is non-urgent, you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within 2 working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. The nurse based in our practice treats patients for a wide range of common conditions. You can expect to see a nurse within 1 working day. You can book up to a month ahead for clinics and services.
Enhanced access
In the Brierley Hill and Amblecote area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 484894 and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the Brierley Hill and Amblecote area and may not be at your registered practice.
- AW Surgeries
- High Oak Surgery
- Three Villages Medical Practice
- Thorns Road Surgery
- Quarry Bank Medical Centre
- Quincy Rise Surgery
- Waterfront Surgery
Telephone consultation
Telephone consultations are available every weekday for the GP, practice nurse and healthcare assistant.
Late evening surgery appointments
We run a late evening surgery every Monday from 6:30pm to 8:00pm. This is for working people who have difficulty coming during normal working hours.
Difficulties getting an appointment
The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.
If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. The doctor will ring you at an agreed time on the telephone number you have given.
Role of reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.
You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Cancelling or changing an appointment
To cancel your appointment:
- reply CANCEL to your appointment reminder text message
- phone us on 01384 484894 during opening times
- use your NHS account (through the NHS website or NHS App)
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If you require a home visit please telephone before 10:30am. You will be required to give the receptionist some indication of the problem.
All requests are passed to a doctor, who may telephone you to discuss the best way of helping you. They decide whether or not a visit is appropriate based on medical need. Please bear in mind that certain examinations, tests, or procedures can only be carried out at the surgery and you may be advised to attend accordingly.
Home visits are normally made between 12:30pm and 4pm.