Appointments

You can request an appointment in the following ways:

If you require an urgent appointment the receptionist will arrange this for you, however it may not always be with your chosen doctor.

Appointments can be made for the morning and afternoon. They are made at 10 minute intervals, however if you think you may need longer, please inform the receptionist when booking.

If calling the surgery, please contact reception during surgery hours to book an appointment; you will be given the earliest appointment available. Urgent cases are seen on the day.

Always arrive approximately 10 minutes before your appointment. Late-comers may not be seen until the end of surgery. Always cancel unwanted appointments, someone else might need the time, someday, it could be you. To cancel an appointment, please use our Cancel an Appointment form.

If your condition is non-urgent, you can expect to see a GP within 2 working days, though you may have to wait longer if you want to see a particular GP. If you don’t need an appointment within 2 working days, you also have the option to book up to 4 weeks in advance if this is more convenient for you. The nurse based in our practice treats patients for a wide range of common conditions. You can expect to see a nurse within 1 working day. You can book up to a month ahead for clinics and services.

Telephone Consultation

Telephone consultations are available every weekday for the GP, Practice Nurse and Healthcare Assistant.

Urgent Appointments

If you cannot wait for the next open surgery or appointment, we will endeavour to arrange for you to see the doctor at the end of surgery.

Routine Appointments

If you need to book a routine follow-up appointment with a particular GP, you can make an appointment up to 4 weeks in advance. Please phone after 10:00 to avoid busy times.

Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis. We will let you know when your next appointment is due with the practice nurse or doctor either by post or phone. If this time is not convenient, please telephone reception to re-arrange it.

It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor. We hold regular clinics for chronic conditions.

Late Evening Surgery

We run a late evening surgery every Monday from 18:30 to 20:00. This is for working people who have difficulty coming during normal working hours.

Difficulties Getting an Appointment

The surgery is particularly busy on Mondays and Fridays especially during the winter months. If your appointment is not urgent, try to book on a less busy day. If you let us know as soon as possible you can’t attend your appointment, we can then make it available for another patient.

If we can’t offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. The doctor will ring you at an agreed time on the telephone number you have given.

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.

You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.