Your Rights and Responsibilities

This practice has a patient charter which states that we aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our responsibility to you:

  • Health care provided on the basis of clinical need
  • You will be greeted courteously
  • You have a right to confidentiality
  • Your diagnosis and treatment will be explained to you by the doctor
  • Test results will be made available to only you
  • Emergencies will be dealt with immediately
  • Routine appointments are 10 minutes long
  • Repeat prescriptions will be ready within 2 working days
  • You will be referred to a consultant when your GP thinks it necessary via choose and book and with your preferred choice of hospital
  • Your suggestions and comments about the services provided will be considered sympathetically and any comments and complaints dealt with quickly

Your responsibility to us:

  • Please treat all surgery staff with the same respect, we are all just doing our job
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name, address or telephone number so that our records are accurate
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
  • Please use the tear off slip to request your repeat prescription. Please attend for review, when asked, before your next prescription is due
  • We would be pleased to hear when you feel praise is due as well

The violent or abusive patients/relatives will be asked to accompany a member of staff to a side room. They will be asked to calm down. This request will be made twice, after which the patient will be advised to leave the surgery or we will call the police. This includes patients who are abusive over the telephone who will also be given 2 warnings and if they do not act accordingly, they will be sent a written warning, after a 3rd warning, the patient will be informed he/she is to be removed from the doctor’s list.